Customer Experience

Don’t let your supply chain partner treat you like just another number. At American Global Logistics, we believe hands-on customer service is essential for helping customers manage supply chain operations in today’s uncertain landscape. Coupled with our proprietary cloud-based technology, our accountability-based model drives new levels of supply chain visibility and control for your business.

Download the AGL® Customer Experience Infographic (PDF)

In-Depth Discovery

We get to know your business, key stakeholders, communication preferences, what you ship and level of supply chain complexity, then match you with a dedicated logistics operations manager with relevant expertise. As your single point of contact, your operations manager learns your supply chain inside and out, helping to optimize efficiency and productivity.

Hands-On Implementation

During onboarding, we work closely with your business on routing priorities, carrier preferences, data integration, online system access and more to ensure a smooth rollout. We establish standard operating procedures and communication with each of your origin offices, complete necessary paperwork, and configure all system requirements. At the end of implementation, each customer receives a “Customer Report Card,” which we use to measure ongoing supply chain performance.

Dedicated Support

As your supply chain partner, we’re accountable for everything that happens on our watch. Backed by a team with deep logistics and IT expertise, your dedicated manager is your go-to for obtaining last-minute capacity, technical help or any operational issues. Our goal is to foster long-term relationships that drive continuous improvement throughout your supply chain.

Partners for Life

Happy employees mean happy customers. We strive to create a supportive workplace that enables our employees to do their best work, helping them build strong relationships with customers and delivering greater value to your business.