Bassett has achieved that end-to-end supply chain visibility—and much more— through its 10-year partnership with American Global Logistics. As a 4PL provider, AGL combines proprietary technology, logistics solutions and hands-on support to manage all aspects of Bassett’s global supply chain efficiently and effectively. Built on Bassett’s business rules, the cloud-based platform puts tracking, alerts, booking reports and more at its fingertips, helping the company make informed decisions faster. One key report is the “hot” shipment report, where Bassett reviews shipments currently in transit and determines delivery order. AGL then works with Bassett’s distribution centers and production facilities to ensure products arrive in time to meet tight turnarounds for customer orders.
“AGL’s technology is simple to use,” says Meredith Muscatello, Director of Global Sourcing Operations and Logistics. “It fits Bassett—the way we’re set up and the way we communicate.”
As a full-service partner, AGL oversees Bassett’s global transportation services, placing bookings based on the company’s carrier preferences and accepting bookings directly from its factories. Leveraging its multimodal network, AGL offers Bassett multiple transit options for shipments based on cost and transit times—both major priorities for the customer-centric company. Those options give Bassett the flexibility to switch carriers or modes at a moment’s notice if a disruption occurs. As Bassett’s sole customs broker, AGL also helps to ensure customs compliance and timeliness while keeping the company updated on best practices, such as accessing shipping data from the new Automated Commercial Environment (ACE) portal.
The AGL Team provides around-the-clock support to keep Bassett’s supply chain humming, like making after-hours phone calls to book containers with overseas suppliers when needed. Just as Bassett holds itself to high standards for customers, the company expects the same level of accountability from its own partners—and AGL has delivered.