To bring visibility and efficiency to its supply chain, Igloo turned to AGL. A leading supply chain solutions provider, AGL combines technology, end-to-end logistics solutions and hands-on support to help companies achieve supply chain optimization.
“What attracted Igloo to AGL was their enthusiasm and their passion for providing solutions,” says Carolyn Glynn, senior manager, international freight and customs compliance.
AGL began the partnership by visiting Igloo on-site to understand their existing processes and challenges. Leading the discovery process allowed AGL to learn company workflows, shipping preferences and business rules while minimizing the burden on Igloo.
AGL then configured its cloud-based technology platform for Igloo’s unique requirements. Unlike out-of-the-box solutions, AGL technology is purpose-built around each customer’s needs and objectives, allowing for true visibility of each of Igloo’s in-transit shipments from purchase order to final destination.
Igloo now uses the AGL platform to manage its logistics via exception, focusing only on what needs attention and addressing any issues more quickly. AGL also built Igloo’s customer reporting requirements into the system, allowing the company to create the customized documentation it needs for each end user.
Backed by its full suite of transportation services and a dedicated operations team, AGL has become an extension of the Igloo team. Taking a phased approach, AGL began with 350 containers and now manages 3,000 containers for the cooler giant, assisting Igloo through each step of importing, exporting and customs compliance. Likewise, while Igloo was working with six customs brokerage providers at the start of the partnership, today, as one of two, AGL manages over 75% of the company’s brokerage.