Overview

American Global Logistics continues to update and improve its processes and procedures to simplify the means by which Customers and Vendor Partners can request disputes/ mitigates /waivers Demurrage and Detention/Per Diem charges. As we work to upgrade our process, please use this guide to quickly resolve any concerns. Demurrage & Detention (Per Diem) disputes/ mitigates /waivers requests must contain the full profile of the shipment in question, including at a minimum, the Booking or House Bill of Lading Number and relevant container numbers, Demurrage or Detention/Per Diem invoice reference, port name where Demurrage/Detention occurred. The requests should also be accompanied by credible back up documentation and information that supports the request. Any Mitigates/Waivers requests and submitted disputes without a full shipment profile and backup documentation may lead to delays in processing. Credible back up documentation could include, but is not limited to, tariff reference, customer contract reference / rate sheet, Equipment Interchange Receipt (EIR), emails, terminal screen shots of third-party web sites, etc. Screen shots must show the entire screen and be free of any alterations. 

Frequently Ask Questions (FAQs)

What would be a reason for requesting a mitigate /waiver request or dispute Demurrage, Detention or Per Diem charges? 

There can be many reasons for requesting mitigate /waiver request or dispute Demurrage, Detention or Per Diem charges. For purposes of providing examples, but here are a few examples: 

• Invoice has incorrect rate- Please supply supporting documents on what you believe the rate should be. 
• Incorrect pick up or return dates- Please supply supporting documents i.e., Equipment Interchange Receipt (EIR) to show what you believe the date(s) should be. 
• Incorrect free time- Please supply supporting documents, such as service contract number.  
• Terminals or other facilities offer additional free time due to severe weather issues – include screen shot of the weather closure notification.  
• Appointment times not available for container pickup- provide complete screenshot of the appointments list demonstrating unavailability. 
• Containers not available at marine terminals-provide complete screenshot demonstrating container unavailability. 

What is the time requirement to request a mitigate /waiver request or dispute Demurrage, Detention and/or Per Diem charges? 

• DEMURRAGE: We recommend that a mitigate/waiver request or dispute relating to Demurrage be raised as soon as possible and preferably before the shipment in question is delivered or picked up from any Marine Terminal or other facility 
• DEMURRAGE (Import): If supporting documentation cannot be reasonably submitted until after the import container is out-gated from the Marine Terminal or other facility, then absent extenuating circumstances, the mitigate/waiver request or dispute should be submitted within 7 days after the out gate date/time. 
• DEMURRAGE (Export): If supporting documentation cannot be reasonably submitted until after the vessel departure the Marine Terminal, then absent extenuating circumstances, the mitigate/waiver request or dispute should be submitted within 7 days after the invoice is issued. 
• DETENTION (Per Diem): disputes or mitigate /waiver request we ask that these all be filed within 30 days of invoice date. Please make sure all back up documents are also sent with any dispute /Mitigate/waiver request.

How does a Customer or Vendor Partner file a dispute/mitigate/waiver request for Demurrage, Detention and/or Per Diem? 

So that we may properly track and respond as expeditiously as possible, all mitigate/waiver requests and disputes relating to Demurrage, Detention and/or Per Diem MUST be submitted through emails to disputes@aglsupplychain.com